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FAQ

How Can We Help?

EASE Information

EASE is a premium 100% mulberry silk sleep mask designed to protect your skin, shield your lashes, and help you sleep better every night. Unlike cotton or synthetic masks, our silk creates zero friction against your skin and lashes, retains your moisture and night cream, and delivers total blackout for deeper, more restorative sleep.
To ease means to release — to let go of the friction, the dryness, the damage that accumulates on your skin every single night without you knowing. EASE is not just a name. It is a promise.
EASE is for anyone who wants to protect their skin and lashes while they sleep — particularly women who invest in skincare routines, lash extensions or lash lifts, and want to get the most from their nighttime products. It is also ideal for anyone who struggles with ambient light disrupting their sleep.
No. The EASE silk sleep mask is a premium wellness and skincare product. It is not a medical device and is not intended to diagnose, treat, or cure any medical condition. If you have a skin condition or medical concern, please consult your GP or dermatologist before use.
Most silk sleep masks focus only on comfort. EASE is built around three pillars — skin protection, lash protection, and sleep quality. Our 100% mulberry silk at 22 momme is the highest grade available, and every detail from the fit to the blackout design has been optimised for real, visible results overnight.

The Science

Cotton is highly absorbent — it draws moisture away from your skin and absorbs your skincare products within minutes of contact. Mulberry silk does neither. Its smooth protein fibre structure retains your skin's natural moisture, leaves your night cream where it belongs, and creates zero friction against your face. Research published in the Journal of Cosmetic Dermatology confirmed that silk sericin reduces transepidermal water loss and helps skin retain its natural hydration overnight.
Cotton and synthetic fabrics create friction that pulls at your lashes every time you move during sleep. Over time, this causes breakage, reduces the lifespan of extensions and lash lifts, and damages natural lashes. Silk glides smoothly over lashes without snagging or pulling — independent laboratory testing confirms silk reduces friction by up to 43% compared to cotton.
Yes. Sleep creases are caused by the friction and pressure of rough fabrics pressing against your face overnight. Repeated nightly, these creases can become permanent. Silk's ultra-smooth surface eliminates this friction, preventing the formation of new sleep lines and reducing the compression that accelerates existing ones.
Yes. Mulberry silk fibres are naturally resistant to dust mites, mold, and mildew — three of the most common indoor allergens. Dermatological studies have observed reduced symptoms in patients with conditions such as atopic dermatitis when using silk textiles, confirming silk's compatibility with sensitive and reactive skin types.
Yes. The benefits of mulberry silk for skin and hair are documented across peer-reviewed research and independent clinical studies. Key sources include the Journal of Cosmetic Dermatology, Slip Laboratory Testing (43% friction reduction vs cotton), and a 2025 independent laboratory study by Mulberry Park Silks. See our Why Silk page for full references.

Using EASE

Simply put it on before bed and adjust the strap for a comfortable, secure fit. The mask should sit gently over your eyes without pressing on them. Apply your skincare routine first — the silk will keep your products where they belong, on your skin, not absorbed by the mask.
Most customers notice a difference within the first week — particularly in skin hydration and reduced morning puffiness around the eyes. More significant improvements in skin texture, reduced sleep creases, and lash health are typically visible within 2 to 4 weeks of consistent nightly use.
For best results, yes. The benefits of silk — moisture retention, friction reduction, lash protection — are cumulative. The more consistently you use EASE, the more visible and lasting the results.
Yes. Mulberry silk is naturally breathable and temperature-regulating — it allows heat and moisture to move away from the body rather than trapping it. Unlike synthetic sleep masks that can feel stuffy, EASE stays comfortable throughout the night for all sleep temperatures.
Absolutely. This is one of EASE's primary benefits. The smooth silk surface glides over your lashes without pulling, snagging, or creating the friction that shortens the lifespan of extensions and lash lifts. Many customers report their extensions lasting noticeably longer after switching to EASE.
Yes. Mulberry silk is naturally hypoallergenic and free from the irritants found in cotton and synthetic fabrics. It is recommended by dermatologists for sensitive, reactive, and acne-prone skin types.

Product Details

EASE is available in three shades: Coffee (our best seller), Light Khaki, and Red Wine. Each is crafted from the same 100% mulberry silk at 22 momme.
The EASE mask is designed to fit comfortably across a wide range of face shapes, with a fully adjustable strap. The mask ships folded in compact, plastic-free packaging measuring approximately 24 × 11 × 4 cm.
The EASE mask is crafted from 100% mulberry silk at 22 momme — the highest grade used in premium skincare and sleep products worldwide. No synthetic blends, no fillers, no harmful dyes. Hypoallergenic and tested for sensitive skin. The adjustable strap is designed for comfort without leaving marks.
Yes. Mulberry silk is naturally hypoallergenic and resistant to dust mites, mold, and mildew. EASE contains no synthetic materials, no harsh dyes, and no chemical treatments that commonly trigger allergic reactions.
With proper care, your EASE mask will last for years. Mulberry silk at 22 momme is exceptionally durable when handled correctly. Avoid machine washing, tumble drying, or ironing, and your mask will maintain its quality and protective properties for the long term.
No. The protective properties of mulberry silk — its smooth surface, low friction coefficient, and moisture retention — are inherent to the fibre structure and do not diminish with regular use and proper care.

Care & Maintenance

Hand wash in cool water with a gentle silk-safe detergent. Do not machine wash, tumble dry, or iron. Lay flat to dry away from direct sunlight. Do not wring or twist the fabric. With proper care, your EASE mask will last for years.
We recommend washing your EASE mask every 1 to 2 weeks, or more frequently if you use heavy skincare products overnight. Regular gentle washing keeps the silk clean and hygienic without compromising its protective properties.
No. Fabric softeners can coat the silk fibres and reduce their natural properties. Use only a gentle, silk-safe detergent or a small amount of baby shampoo in cool water.
No. Always lay flat to dry away from direct sunlight or heat sources. Heat and tumble drying will damage the silk fibres and shorten the life of your mask.

Orders & Payment

We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as Apple Pay, Google Pay, and Revolut Pay. All transactions are SSL encrypted and fully secure.
Yes. All payments are processed through secure, encrypted payment gateways. EASE never stores your payment details. Every transaction is fully protected.
Instalment options may be available at checkout depending on your payment method. Please check at checkout for the options available to you.
Orders are processed quickly to ensure fast dispatch. If you need to modify or cancel your order, please contact us at contact@ease-sleep.co.uk as soon as possible after placing it. We will do our best to help, but we cannot guarantee changes once an order has been dispatched.
Yes. You will receive an order confirmation email immediately after placing your order, followed by a dispatch confirmation with your tracking number once your order has been sent.

Shipping & Delivery

Yes. We offer free standard shipping on all orders across the United Kingdom. No minimum order value required.
Orders are processed within 24 to 48 hours and delivered within 6 to 10 business days across the UK. You will receive a tracking number by email as soon as your order is dispatched.
Currently, EASE ships within the United Kingdom only. We are working on expanding to other markets. Sign up to our newsletter to be notified when we launch in your country.
You will receive a tracking number by email once your order has been dispatched. You can use this to track your delivery in real time through the carrier's website.
If your order arrives damaged, please contact us at contact@ease-sleep.co.uk within 48 hours of delivery with a photo of the damage. We will arrange a replacement or full refund immediately — no questions asked.

Returns & Refunds

We offer a full 30-night money-back guarantee. If you are not completely satisfied — for any reason — contact us within 30 nights of receiving your order and we will refund you in full. No questions asked. No hassle.
Simply email us at contact@ease-sleep.co.uk with your order number and we will process your refund within 5 to 7 business days. We cover return shipping within the UK.
The 30-night guarantee starts from the date you receive your order, not the date you place it.
Yes, we ask that you return the mask so we can process your refund. We cover return shipping costs within the UK. Please contact us first at contact@ease-sleep.co.uk and we will arrange everything for you.

Our Impact

When EASE reaches £500,000 in total revenue, we will donate 5% of all profits to verified charities working to improve sleep conditions and wellbeing for underserved communities around the world. This commitment increases with each revenue milestone we reach.
5% of profits at our first milestone (£500,000 revenue), rising to 7% at £1,000,000 and 10% at £5,000,000. 100% of impact donations go directly to verified charities — no administrative deductions.
We partner with verified sleep and wellbeing charities focused on providing better rest conditions, mental health support, and children's wellbeing in underserved communities. Details of our charity partners will be published on our Give Back page as our impact programme develops.
Sign up to our newsletter and follow us on Instagram @easesleep for regular updates on our impact milestones and the communities we are helping.

About EASE

EASE was founded by a woman who spent years investing in her skincare routine without seeing the results she expected — only to discover that her sleep mask was undoing everything overnight. That frustration became the foundation of EASE: a brand built around making science-backed skin protection accessible to everyone.
EASE was created in collaboration with leading voices in dermatology, sleep science, skincare formulation, and wellness. Our advisory collaborators have contributed their expertise to ensure every aspect of the EASE mask — from the silk grade to the fit — delivers real, visible results.
EASE is operated by Imperium Brands Ltd, registered in the United Kingdom. Company Number: 17168676. Registered address: 128 City Road, London, EC1V 2NX.
You can reach us at contact@ease-sleep.co.uk. We aim to respond to all enquiries within 24 hours during business days.

Sustainability

Yes. We use plastic-free packaging across all our orders and our masks are designed to last for years — not months — because the most sustainable product is one you never need to replace. We are committed to building a brand that takes care of people and the planet equally.
Yes. All EASE packaging is plastic-free and recyclable. We are continuously working to reduce our environmental footprint across every aspect of our operations.
Yes. Our 100% mulberry silk is sourced responsibly and tested for safety, including for harmful dyes and chemical treatments. EASE is hypoallergenic and suitable for sensitive skin.